Team Leader – SAP HR – (French) – Granada

Our client is a leading global Human Resources software and services provider offering innovative HR business solutions to employers of all sizes, with a focus on improving the quality and controlling the cost of HR service delivery.  They businesses optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, multi-country payroll, learning, self-service, and any talent management process.

The role:

A Team Leader reports to the Business Unit Manager and is leading a team of Consultants.

• Act as the main interface for our customers’ key contact point
• Operate quality assurance control on team members’ work.
• Provide direction to, and assist team members in their day-to-day maintenance activities.
• Provide or at least give his approval on change request solution and workload estimation.
• Assign and manage team members’ workload.
• Conduct regular review of open issues / change requests with the customers he is in charge
• Interact with other Team Leads in case of global impact on a customer.
• Manage the resources allocation within his team in order to guarantee the continuity of   the service to our customers as contractually agreed and escalate whenever needed.
• Co-ordinate and communicate issues, and initiate follow-up with other teams and management.
• Report regularly on status to the BU Manager.
• Participate to the development of the Team and to the ongoing process of improvement.

Responsibilities:

• Monitoring effectively the performance of the team members
• Takes full responsibility for the on boarding of new customers
• Takes responsibility in the people management in their team
• Is actively managing customers’ expectations
• Has a high level view, is able to analyze the situation from the customer prospective
• Able to collaborate with all colleagues / customers
• Actively take part in the development plan of their team members

Skills & Qualifications:

• Project Management and Expertise desired (SAP HR knowledge is a must, 4-5 years exp, oriented to PY-TM.)
• Work efficiently in a highly team oriented environment
• Like challenges and doesn`t  mind working under pressure
• English and French is a must
• Show leadership: steering and motivating people to implement the company strategies and values.
• Has the charisma to change the attitude of the team members
• Do not react emotionally
• Can solve conflicts within the team and/or outside of the team (does not avoid conflicts but solve them)

For more information, please contact: steve.jenkins@esptalent.com